Terms and Conditions
Scope of our service
Our system displays all the information on the services offered, but not availability. When a reservation is generated, you will immediately receive an automatic notification with a copy of the registered data. In no more than 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for correctly providing their email and contact telephone numbers. If passengers do not receive the confirmation email within the established period, they must contact Ecolucerna Lodge. Our company Ecolucerna Lodge is a tour operator in Peru and sometimes acts as an intermediary between tourist service operating companies and passengers. To facilitate the reservation process for tourist services, we have commercial agreements with various local operators who are responsible for providing the services that Ecolucerna Lodge does not operate directly, and these go through strict quality control.
Program and Service Prices
All rates are expressed in US dollars and nuevos soles, the 18% VAT applicable for Peruvians and foreigners residing in Peru is not included (exempt for foreigners).
The published rates are valid for holidays, public holidays or long weekends unless explicitly stated.
Rates for groups of more than 10 people are subject to discounts, it is recommended to consult our reservations department firstname.lastname@example.org
All transportation rates are subject to change and space availability to be confirmed on the day the reservation is made. This available rate will be sent via e-mail by one of our advisors.
Reservations, Payments and Deposits
To confirm the reservation, we must have received your payment for the contracted services or the security deposit. The reservation will be confirmed when one of our advisors informs you via email of the confirmed status and the corresponding confirmation code.
Payments or guarantee deposits must be made through our online system or, failing that, to the company’s bank accounts.
Reservations of Tourist Packages / Tours
Confirmation of the requested reservation will be informed through an e-mail indicating the reservation code of each tourist service contracted.
Confirmation of services will proceed after having received your online reservation request and having received a guarantee deposit or full payment within the established periods.
The passenger will be contacted by the Tour Operator at the destination, who must identify themselves with their passport or identity document and pay their balance in cash (if any) to begin the provision of tourist services. Ecolucerna Lodge will provide the client with the information of the operator and guide in charge before the start of any contracted tourist activity.
It is the passenger’s responsibility to indicate their arrival and departure details with due advance notice.
If the passenger requires pickup from a specific location, other than the one published in the itinerary, he must coordinate in advance with Ecolucerna Lodge to review the existence of additional charges.
If you purchase a tourist package with transportation, the passenger must appear with the required notice at the indicated check-in time at the bus company’s boarding station or at the airport, to collect their card or boarding ticket and check in. . There is no responsibility on the part of the company if the passenger loses the ticket for reasons beyond the control of the company, such as delays, delays in lines, not checking in or others.
All ticket reservations are personal and non-transferable, non-endorsable and non-refundable. Likewise, they are under the cancellation policies of the transportation company.
All tours are subject to weather factors. If there is weather interference to carry out the contracted tourist service, the conditions of each service will apply (in no case is there a refund).
After the client has received his confirmation by mail or any other means of communication, he has a period of no more than 48 hours after receiving it to make any comments. It is understood if the client has not made observations in that period or has already begun to enjoy the contracted services, the company assumes compliance on his part.
It is the client’s responsibility to pay the advance or the balances of the contracted service within the deadlines established by Ecolucerna Lodge. If these are not met, the company reserves the right to cancel the reservation without refunds.
Cancellation, rescheduling and refund policies
For any cancellation by the client, missing 45 days or less from the start date of the contracted service, they will be penalized 100%.
Failure to appear on the day and at the time indicated for the provision of the contracted service has a 100% penalty.
For any cancellation by the client, missing between 70 and 45 days from the start date of the contracted service, they will be penalized with 50% of the value of the program, plus US$25 administrative expenses per passenger.
For any cancellation by the client, missing between 90 and 70 days from the start date of the contracted service, a penalty of US$25 administrative expenses per passenger will be applied.
For any rescheduling by the client, with 45 days or less missing from the start date of the contracted service, the request will be accepted as long as the client has no outstanding balances to pay, the third party provider involved allows it and there is no rate difference for the new rescheduling date.
Refunds will only be effective when the client requests it with more than 90 days remaining from the start date of the contracted service or when the company is unable to provide the contracted service, in the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be provided within a period of no less than 30 business days and no more than 120 business days, discounting transaction costs if any.
For any of the cases (cancellation, rescheduling and refunds), insofar as a contracted service is operated by a third party and its penalties are greater than those indicated in this document, those of the third party operator will apply.
In the event that the passenger does not decide to complete receiving any contracted service, the difference will not be refundable.
Passengers must carry a valid passport, or travel document according to their nationality, according to the legal regulations required by Peru.
Passengers who hire our services as foreigners not domiciled in Peru must send a copy of the immigration stamp with the date of entry into the country, which must not exceed the number of days according to current regulations for exemption from payment of VAT. Otherwise, you must pay the VAT on the total value of the contracted service.
Family groups that contain children must carry their passport or ID; if traveling only with one parent or guardian, they must present a notarized permit with the authorization of the parents. If you have made the payment and do not present this documentation, the service will not be provided and you will be penalized 100%.
Responsibility and Obligation
Liability for services not provided due to the negligence of Ecolucerna Lodge or our staff will be limited to the actual cost of the omitted services and excludes all resulting indirect costs or consequences.
In such eventual case Ecolucerna Lodge will do its best to provide alternative arrangements of equal or lesser value, subject to availability.
Clients accept that Ecolucerna Lodge has no responsibility for the non-provision of the services offered in the event of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it recognizes that there will be no liability, in the event of political movements, accidents, declaration of a state of emergency, border closures, strikes or any other public act outside the control of Ecolucerna Lodge, that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
The passenger agrees that Ecolucerna Lodge has no obligation or responsibility for any loss, damage or injury sustained in connection with the services and accommodations of contracted third parties, such as provided by railroads, land transportation companies, steamship companies, airlines, adventure sports, hotels and accommodation means. All these services operate under the laws of the country, subjecting themselves to the regulations that the relevant authorities provide.
Ecolucerna Lodge will provide the passenger with all e-tickets and/or reservation confirmations through the passenger’s e-mail entered in the reservation form.
The services provided through this system are intangible, therefore if passengers for any reason do not take the services on the scheduled date and time, they will assume responsibility for their total expenses.
- The company accepts Visa, MasterCard, American Express and Diners Club credit, debit and prepaid cards.
- The company accepts deposits for cash payments in bank accounts in Peru and Western Union or Money Gram agents abroad.
- For payments from abroad in cash through banks or remittance agents, the client assumes the cost of the transaction.
- When the client pays by card and with a currency other than the quote provided, they will assume the differences due to the exchange rate applied by their bank.
- For payments in cash, by transfer and/or bank deposits in a currency other than the quote provided, the client accepts the Ecolucerna Lodge exchange rate
- In the event that the client makes a payment by card, Ecolucerna Lodge reserves the right to request a copy or photo of the card used for payment showing only the following information:
- first four digits, last four digits and name of the holder; In addition, the passport or ID of the cardholder to avoid fraudulent operations. If the cardholder will not be part of the travel group,
- he must send a letter by email which must be signed indicating that he authorizes the charge to his card.
- The official and digital self-service sales channels are those provided on our pages www.ecolucernalodge.com
- Digital media such as payment link, paypal or others are subject to transaction charges from the platform that hosts our company data.
TRAVEL SAFE, TRAVEL WITH ECOLURNA LODGE!!